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AI Personal Assistant vs Secretary: 5 Key Differences

By July 17, 2017 No Comments

If you ever watched Lost In Space (and don’t pretend you didn’t), you may have loved the idea of having your own Robot.

Robot was essentially the AI personal assistant to the crew. In fact, he was literally the nuts and bolts of the operation.

This begs the question many are asking these days.

How far are we from a fully functional AI personal assistant?

No one can say for sure how long it will be before virtual assistants do things like surprise us, teach us new things and pick up on nonverbal cues.

But we’re definitely in an era now where AI is helping the busy work world operate more smoothly.

At this stage of the game, artificial intelligence can’t really replace a human personal assistant or secretary. But there are distinct advantages to each one.

1. Who can handle scheduling all of your meetings?

The short answer – both.

But who’s doing it more efficiently? Artificial intelligence. Particularly if you’re scheduling a LOT of meetings.

Productivity takes a major hit when you’re spending time scheduling and rescheduling meetings. But next-generation artificial intelligence technology can manage it.

From scheduling the complicated meetings, the routine meetings and everything in between, an AI personal assistant gets the unique context of each email and responds accordingly.

In fact, those on the receiving end of the emails are always surprised that they were not created by a human.

2. Who can run out and get the coffee and bagels?

Do you rely on someone to run errands for you?

Since your schedule managing software doesn’t have legs, it’s not much good for this. It’s also not going to order your lunch or pick up your dry cleaning.

3. Who can work 24 hours per day, seven days per week?

After you’ve exhausted your human personal assistant with errands, he or she is going to need some rest. Plus, humans have families and health issues and things called emotions.

Your AI software will work diligently, day and night, to make sure all of your scheduling needs are covered. Any changes that come in at 1 A.M., the software is on it.

You can go back to sleep.

4. Who can remember to send your mom a card on her birthday?

There is certainly scheduling software that can help you remember your mom’s birthday and even send an e-card. But if your mom wants a card signed by you in her hands, then AI isn’t the solution.

Obviously, this one requires a human. Although there’s no guarantee that your human secretary will know how to pick out the perfect card.

5. Who’s the most cost-effective?

The bottom line – one is software and one is human.

Since the average personal assistant has a salary of $31,000 , artificial intelligence is clearly going to be far cheaper. But as you can see, there are still some things only a human personal assistant can do.

That could all change in the future.

In the meantime, it’s not so much a question of an AI personal assistant versus a human secretary as it is about making the most of their working together.

Artificial intelligence technology enables administrative assistants to give their time to other projects. And this means an increase in productivity… and money.

So it’s a win-win.

Have you had success in integrating artificial intelligence technology into your business operations? Tell us about it! Feel free to comment below.


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